ENFORCEMENT SOLUTIONS
A smart way to build compliance into your parking system
Efficient, well-managed parking systems not only make it simple for drivers to utilize the available parking spaces, parking staff to implement the rules, and management to view the key data for decision-making.
They also help to enforce the parking rules so that the system is fair and runs smoothly for everyone.
The VATS (Violation and Ticketing System) helps you do that, providing multiple options for handheld ticketing devices designed for parking enforcement, as well as solutions for smartphones and tablets.
VATS integrates with our automated license plate recognition (ALPR) technology, which ensures optimal lot security, compliance, and enforcement.
Improving the customer experience
Most customers and residents abide by the parking rules once they understand the system and require minimal “management” after they drive in, park, and drive away again.
However, non-compliance with the parking system can upset the customer experience for everyone. Effective enforcement and collection are fundamental to the success of any gateless parking operation.
VATS helps you create a culture of compliance that not only upholds the parking program’s integrity by maintaining fair parking management procedures but also enhances the overall customer experience.
Citation management and processing
The VATS System provides a full set of features to manage the processing of a citation, including the latest technology and most user-friendly interfaces to facilitate parking enforcement transactions.
- Online Payments
- Ticket Backlogs
- SQL Database
- Easy Data Query
- Remote Hosting
- Real-Time Communication
- Calls from Violators
- Printing Notices
- Mailing Notices
- Posting Payments
Simple payments for violations and more
VATS supports payments by credit card, check, cash, and smart cards. Customers can make payments over the phone, by mail, or on the web at payvats.com.
The VATS system will also track all payments and any various customizable fees, including:
- Citation Fines
- Escalation Fee
- Processing Fee
- Late Fee
- Booting Fee
- Towing Fee
- Insufficient Funds Fee
- Non-Permit Fee
Gather actionable feedback about your service
VATS is not just about enforcement. It’s also about improvement.
The VATS System can track customer service inquiries, complaints, and suggestions logged with citations to assist in resolving issues quickly.
Whether a common information inquiry, complaint, or suggestion, the VATS System can track customer service issues to help management identify the most common problems, make any necessary adjustments to the system, and prevent future issues from arising.
The comments are tracked throughout the citation management process and are used to help the adjudication appeals process. If customers know their complaints are being listened to, and they receive fair treatment during the appeals process, it can improve overall customer perception of the parking and service experience.
A fair appeals process
Efficient parking systems should respect the process of appeal for customers who consider their notices to be issued in error.
The VATS System’s adjudication module provides the ability to easily schedule display, and modify administrative reviews and hearings.
The process is simple and fully customizable to meet any specific rules and regulations. VATS will handle the following steps:
- Appeal request: the citation is flagged and sent to pending appeals.
- Citation review: the customers’ notes and supporting documentation can be reviewed.
- Preliminary judgment: an auto-generated response letter can be sent by email notifying the customer of the decision.
- Appeal hearing: if an administrative review is disputed, the VATS System allows the user to schedule and manage a hearing and generate letters notifying the appellant of the results of a hearing.
Aiding collections to boost revenue
Having unpaid citation revenue costs parking organizations money.
The VATS System helps protect and maximize the revenue potential of the parking system by facilitating the collection process. Backlogged citations, which can be complex and tedious to deal with, can become a thing of the past.
With diligent enforcement and the VATS systematic letter noticing system, you can ensure that revenues are not locked up in unpaid citations.
Reporting to aid decision-making
VATS provides the data on which to make decisions for the future operations of your parking violation system.
A series of reports can easily be generated from the customizable dashboard, depending on the data that are most critical for you, including:
- Top 20 Violators
- Daily Reports
- Officer Reports
- Citations Issued
- Citations by Code
- Citations by Zone
- Citations Paid
- Citations Voided
- Citations Outstanding
- Citations Status
- Total Payments
Schedule a Call now
Complete the form, and we’ll contact you within 24 hours to schedule an exploratory call to discuss how we can enhance your parking property.
Exploratory Call
We’ll have a chat to determine your needs and discover how we can enhance your parking property
Customized Proposal
A custom proposal that outlines our technical solutions to the location, size, and goals of your property
Operational Plan
A detailed look at how our platform will increase operational efficiency, as well as your asset’s value.
